Job Information
NORC Analyst, Panel Operations - AmeriSpeak in Chicago, Illinois
Analyst, Panel Operations - AmeriSpeak
Job no: 502387 Work type: Regular Full-Time Location: Chicago – 55 East Monroe Street, IL Capability Area: AmeriSpeak
JOB SUMMARY:
AmeriSpeak (https://amerispeak.norc.org/) ® is a fast-growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Panel Operations Analyst is responsible for assisting a broad range of critical management functions, including productivity analysis and reporting, survey implementation, survey data processing and reporting, quality assurance, and methodological improvement. The Analyst may also be responsible for supporting the creation, maintenance, and analysis of the panel profile database. The Analyst may also serve in a communications role, responsible for supporting analysis, planning, and execution of multiple AmeriSpeak print, web, and digital communications initiatives; managing and maintaining contents for print materials, emails, websites, blogs, and social media strategies and may also work on a variety of specialized AmeriSpeak campaigns or non-AmeriSpeak/client projects.
DEPARTMENT:
AmeriSpeak (https://amerispeak.norc.org/) ® is the first U.S. multiclient household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press.
Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.
RESPONSIBILITIES:
Help ensure smooth implementation of recruitment processes needed to maintain a high-quality survey panel: assist in the production of high-quality recruitment collateral, ensure that survey instrument is implemented correctly, ensure that registration data is captured and processed accurately and regularly, ensure that subsequent on-boarding steps are initiated on-time.
Assist with maintaining high quality panel through implementation of comprehensive panel hygiene processes and review of panel database.
Assist in the production and validation of weekly and monthly performance metrics. As new project initiatives commence, research and evaluate project performance metrics as directed by panel management staff, then develop and test standardized reports and ensure the ongoing accuracy of such reports. As reports are produced, analyze content, highlight relevant issues, and make recommendations. Working with the rest of the AmeriSpeak Panel Management Group, participate in implementation of strategies to address problems revealed through the reports.
May also source, write, proofread, edit, and post content for website, blogs, and other social media efforts such as Facebook, Twitter, and YouTube.
May also coordinate with writers, graphic designers, producers, and other content contributors to ensure consistency in quality, style, and tone, and provide system training as necessary. Assist with special projects as required, for example, analysis of call history data, preparation of training materials, documentation of processes, auditing compliance with certain procedures, literature reviews of methodological issues.
Perform other duties as assigned.
REQUIRED SKILLS:
Bachelor's degree.
1 year experience in quantitative analysis using SAS, STATA, R, or SPSS (using syntax)
Strong knowledge of survey research, knowledge of data collection and data flow processes.
Proficiency with data management in SAS, STATA, R, or SPSS ; Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint).
Well-developed problem-solving skills, data analysis, time management, personal organization, attention to detail, discretion, and composure skills.
Strong communication skills.
Ability to manage multiple projects with agility and work effectively with multiple departments, stakeholders and internal/external clients.
Ability to work effectively collaboratively with minimal supervision.
Ability to adapt to new technology and participate in technical discussions.
Knowledge of general office procedures, technology and equipment.
Ability to communicate effectively (oral and written) at all levels.
SALARY AND BENEFITS:
The pay range for this position is $54,000 –$81,000.
This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:
Generously subsidized health insurance, effective on the first day of employment
Dental and vision insurance
A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
Group life insurance, long-term and short-term disability insurance
Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).
NORC’s Approach to Equity and Transparency
Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).
WHAT WE DO:
NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.
WHO WE ARE:
For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.
EEO STATEMENT:
NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, status as a protected veteran, sexual orientation, gender identity, and other legally protected characteristics.
Advertised: June 13, 2024 Central Daylight TimeApplications close: